E-Catering service started by IRCTC on 76 Trains

e-catering service has been started by IRCTC exclusively for passengers travelling in trains without pantry where passenger can book preferred meal through e-catering website as well as through phone and SMS also. The website address is www.ecatering.irctc.co.in and phone numbers are 1800-1034-139 (Toll-free), 0120-4383892-99 (Toll) and SMS MEAL to 139.
This facility can be availed by passengers having valid reservation Confirmed /Waiting List ticket either e-ticket Or ticket taken from reservation window.Currently, this facility is available only in limited number of trains running without pantry car.The services are available from 0600 hrs to 2200 hrs.At present, the minimum order value is Rs. 60 per unit (vendor) per location/station.As of now there are only 76 Trains which is having this facility. List of train is mentioned on www.ecatering.irctc.co.in

 Any passenger having valid confirmed reservation ticket may book the meal through website as well the phone. The trains in which e-catering services are available are also uploaded for information of the passengers. The process of booking is as under: -
Passenger will enter the PNR. Stations list shall appear/display in drop down menu. Passenger may choose the station he/she wishes to book meal on. After which, vendor menu will open along with item prices.Passenger may choose the vendor and the meals to be booked. Prices of meal will be displayed with the meals.On confirmation of booking, e-payment for the transaction is to be made.
On completion of transaction, SMS and email shall be generated and sent to the customer as well as the service provider.The SMS and email shall have the details of the order. The SMS content to passenger shall have an OTP (One Time Password) which will be used for verification by the service provider on the mobile application at the time of delivery of meal
.
In addition to the above SMS and email at the time of booking of meal, SMS and email shall again be forwarded to the passenger 02 hours before the scheduled delivery time at the station for convenience of customer. Further, an email shall also be sent to the passenger 24 hours before the scheduled delivery time at the station.

Customer may cancel the confirmed meal booking online 02 hours prior to the scheduled delivery of meal (Refund of balance amount after deduction of cancellation charges of Rs. 20 per transaction). It can also be cancelled later i.e. within less than 02 hours of delivery time or later. However, no refund shall be made in case order is cancelled within less than 02 hours of delivery time.The process of refund shall take at least 3 days time from the date of cancellation excluding the date of cancelation

If the Passenger do not have Internet access then may book e-catering service by calling 1800-1034-139 (Toll-free), 0120-4383892-99 (Toll) for waitlisted as well as confirmed ticket. The booking shall be made by the call center executive and subsequently, the passenger shall be informed of confirmed meal booking through SMS and email.